Payment/Orders
Browse our collection, select your product, and proceed to checkout. Provide your shipping details and payment information to complete your order.
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and AfterPay.
If your order hasn’t been shipped, we may be able to modify or cancel it. Contact us immediately at [info@boldbrand.au] for assistance.
You can easily track your order by visiting our Order Tracking Page or by clicking the “Track My Order” link in the footer of our website.
To check your delivery status, simply enter your order number (starting with “#”) and the email address used at checkout. You can also use your shipment tracking number to view real-time updates on your delivery.
Shipping
We currently ship to Australia. If your country isn’t listed, contact us, and we’ll do our best to accommodate your request.
| Delivery Service | Delivery Time (Business Days) | Price |
|---|---|---|
| Regular Shipping | 2-6 business days | $7 |
| Express Shipping | 1-3 business days | $12 |
Contact us at [info@boldbrand.au] with your order number, and we’ll investigate the issue with the shipping carrier.
Yes, express shipping options are available at checkout for faster delivery.
Warranty & Returns
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and include proof of purchase.
Email us at [info@boldbrand.au] with your order number and reason for return. We’ll provide a Return Authorization Number (RAN) and instructions.
Refunds are processed within 5-7 business days after we receive and inspect your return.
We adhere to the Australian Consumer Law. If a product fails to meet consumer guarantees, you are entitled to a remedy based on the type and severity of the issue. Contact us immediately at info@boldbrand.au with photos of the issue. We’ll provide a prepaid return label and send a replacement or issue a refund.
PRODUCT QUESTIONS
Use a mild soap and water solution or a microfiber cloth. Avoid harsh chemicals or abrasive materials.
Some products are water-resistant, but not fully waterproof. Check the product description for details.
Clean it regularly with a soft cloth and avoid exposing it to extreme temperatures or liquids.
CONTACT & GENERAL
We specialize in stylish and functional digital peripheral products, including mobile phone cases, AirPod cases, iPad cases, phone straps, and charms.
Our products are designed for specific models. Please check the product description for compatibility details. If you’re unsure, contact us for assistance.
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