Terms & Conditions

1. Terms of Service (ToS)

Acceptance of Terms: Statement that users accept the terms by using the website.

User Eligibility: Age restrictions and the legal capacity to enter contracts.

Account Registration: Guidelines on creating, maintaining, and terminating accounts.

2. Privacy Policy

Information Collection: Details on what personal information is collected (e.g., name, email, address, payment information).

Use of Information: Outline how the information is used (e.g., order processing, marketing, etc.).

Data Sharing: Circumstances under which personal data might be shared with third parties (e.g., service providers, legal requirements).

Cookies Policy: Explanation of how cookies are used on the site.

User Rights: Information on how users can access, correct, or delete their data.

3. Shipping Policy

Shipping Methods: Description of available shipping options (standard, expedited, etc.).

Shipping Costs: Information about how shipping costs are calculated (flat rate, free shipping over a certain amount).

Delivery Times: Estimated delivery times based on shipping method and location.

International Shipping: Policies regarding shipping to international locations, if applicable.

4. Payment Policy

Accepted Payment Methods: List of accepted payment options (credit/debit cards, PayPal, etc.).

Payment Security: Assurance of secure payment transactions through encryption or other measures.

Billing Frequency: For subscription services, clarify how and when customers will be billed.

5. Disclaimer of Warranties

Product Information: Clarifications that product descriptions, images, and prices are not guaranteed to be accurate and may change.

Limitation of Liability: Limits on liability for damages arising from the use of the site or products purchased.

Product Use and Replacement Terms：

Thank you for supporting BOLD. To protect the interests of both parties, please review the following terms before purchasing :

1. 5-Day Limited Replacement Guarantee

Replacement Period: If a manufacturing defect or quality issue is discovered within 5 days of receiving the product, please contact us to arrange a replacement.

Terms and Conditions : All replacement requests must meet our internal assessment criteria. Products must be kept in brand-new condition and returned with their original, complete packaging.

2. Liability for Phone Damage and Compensation

Protection Limits : While our protective cases are designed to enhance your phone's defense (e.g., featuring raised bezels), they are not indestructible. Mobile phones may still be damaged if subjected to high drops, strong impacts, or pressure from certain angles.

Disclaimer : BOLD is not responsible for any mobile phone damage, data loss, or any indirect losses incurred while using our products. Our company will not bear any costs associated with the repair or replacement of mobile phones.

3. Nature of Social Media Promotional Content

Professional Production : Promotional clips seen on our official social media platforms (such as Instagram, TikTok, etc.)—including "phone dropping" or extreme testing—are filmed and produced by a professional team in a controlled environment for visual reference only.

Strictly Prohibit Imitation : These contents do not represent the product's performance in everyday use, nor do they imply that we recommend users conduct similar tests. Please do not imitate the actions shown in these clips. Damage to phones or cases resulting from intentional human destruction will not be eligible for claims.

6. Intellectual Property Policy

Copyright and Trademark Notices: Statement about ownership of content, logos, images, and trademarks on the website.

User-Generated Content: Guidelines on the ownership and usage of content submitted by users, such as reviews or images.

7. Changes to Terms and Policies

Modification Notice: Statement indicating that the company can update terms and policies at any time, with users being notified of significant changes.

8.Customer Service and Contact Information

Contact Information: Provide an email address or contact number for users to reach out with questions regarding policies.

9. Reminders for Customer Reviews

Auto Reminders: By purchasing a product from our website, you agree to receive an automatic email reminder asking for your feedback and review of the product you’ve purchased. Your input helps us improve our offerings and provides valuable information for other customers.

10. Product Maintenance

To keep your case in top condition and protect the design, follow these simple care instructions:

· Clean with a damp cloth: Use a soft, lint-free cloth with a little water to wipe away dirt and fingerprints.

· Avoid alcohol wipes: Do not use isopropyl alcohol or disinfecting wipes, as these can damage the print and the protective coating.

· No harsh chemicals: Steer clear of bleach, window cleaners, or abrasive household detergents.

· Dry naturally: If the case gets wet, wipe it dry with a soft cloth and let it air dry before putting it back on your phone.

Following these steps ensures your case stays vibrant and durable for as long as possible.

11. Australian Consumer Law Compliance

Compliance Statement: Our business complies with the Australian Consumer Law (ACL).

Consumer Guarantees: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Refunds, Returns, and Repairs: We accept returns for goods that are faulty, damaged, or not as described. For change-of-mind returns, please refer to our detailed return policy.

12. Reservation of Rights 

BOLD reserves the right, at its sole discretion, to modify, suspend, or terminate any service, product offering, or promotion at any time without prior notice. BOLD maintains the final authority on all order approvals, design customizations, and dispute resolutions. All decisions made by BOLD are final and binding.